Now Health International is an award-winning specialist international health insurance provider based in Hong Kong, Shanghai, Dubai and the UK. At the heart of its offer are benefit-rich products combined with its aim to provide unparalleled service to its customers.
All Now Health customers are covered anywhere in the world, excluding the USA, with its basic annual maximum limit starting at USD 3m per year. The product WorldCare, which won Best International Private Health Insurance Product at the 2013 Professional Adviser International Fund & Product Awards offers four levels of cover which means that customers can select the level of cover their prefer to suit their lifestyle, from essential medical treatment, to a more comprehensive package.
Now Health’s most affordable package is designed for people who want to be sure they can access in-patient and day-patient care when they need it, while minimising their health insurance costs. A higher excess can be chosen to lower premiums if the intention is to claim for high-cost, infrequent medical events.
This plan offers cover for in-patient, day-patient and out-patient care including GP and specialist appointments, physiotherapy and alternative therapies. It is suitable for people who want all round medical care.
This plan offers cover for for in-patient, day-patient and out-patient treatment at higher benefit levels than WorldCare Advance. It also includes routine and complex dental care after a nine-month waiting period.
This is Now Health’s highest level of cover. With very high benefit limits, it includes in-patient, day-patient, out-patient and routine and complex dental treatment, at higher benefit levels than WorldCare Excel. WorldCare Apex also includes routine maternity care after a 12-month waiting period.
Now Health leads the way in the market with its service offering. Their customer service guarantee consists of six promises:
- Eligible claims will be processed in five working days
- Underwriting-referred business will be responded to within two working days
- Plan documents will be dispatched within five working days
- If customers decide to go paper-free, membership cards will be dispatched within two working days
- Guarantees of payment for medical providers will be placed within two working days
- All enquiries will be responded to within one working day
Simple to use online tools
Now Health’s website is also designed to make it simpler to manage international health insurance, from joining to claiming – it’s website was awarded best eBusiness provider at the 2012 Insurex Awards. Its complete online solution means that customers can choose to go paper-free, although they can always request to receive their documents by post, if they prefer.